How to Train Your AI Receptionist (Get 95%+ Accuracy)
Building the Foundation
Start with your call data — review the last 90 days of calls. Categorize by type: scheduling (40%), pricing (20%), emergency (10%), general info (20%), other (10%). Write scripts for each category.
Building Your Knowledge Base
Include: business hours, location, services with prices, insurance/payment info, cancellation policy, emergency procedures, common questions with specific answers. Be specific — 'We're open Monday–Friday 8am–5pm' not 'normal business hours.'
Testing and Refinement
Test with 20+ calls covering all scenarios. Have friends and family call with real questions. Review every transcript for the first week. Fix scripts immediately when issues are found.
Ongoing Optimization
Review call transcripts weekly. Look for: calls that transferred unnecessarily, questions the AI couldn't answer, caller frustration signals. Update knowledge base monthly. Target: 95%+ calls handled without human intervention.
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